Frequently Asked Questions

MY ACCOUNT

Q: How do I request installation of machines?

A: Click on the Create New Account from the menu and complete the form.

Q: How do I request services after the machines are installed?

A: Click on Customer Login. To log in, you will need your Customer Number that you received when you requested your installation (it can also be found on your Monthly Statement) and the last 4 digits of your Social Security Number.

Q: Is there an installation fee?

A: Yes. There is a one-time $35.00 (plus tax) installation fee.

Q: Is there a contract?

A: Yes. There is a 6-month contract for all new installations.

Q: Can I check my account balance or pay my bill online?

A: Yes. You have access to your account 24/7 by clicking on Customer Login. You may make credit card payments, schedule additional services and review your terms and conditions.

WASHER/DRYER QUESTIONS

Q: The dryer is not starting. What do I need to do?

A: The vast majority of the time when a dryer does not turn on, it is the breaker switch. Please locate your breaker box and find the switch for the washer/dryer outlet. Sometimes this requires flipping the breaker switch a few times, making sure you are completely turning it off and then on again.

Q: The dryer takes 2 to 3 cycles to actually dry my clothes. What is the issue?

A: There could be a couple of reasons why it is not drying the clothes thoroughly. The most common reason is that the ventilation to the dryer has a blockage. If the dryer is getting heat (you can run the dryer for 30 seconds and feel if there is heat) and the drum is turning (you can check to see if the drum moved during the 30 second heat test), then the issue is most likely that the ventilation to the dryer is constricted. You will need to request the apartment’s maintenance department to clean out the vent of your apartment. If there is no heat at all after being on for 30 seconds or if the drum is not spinning, go to the Customer Login and place a repair Work Order